Terms and Conditions

Therapy Payment and Cancellation Policy

Paying for your therapy

We take payment in advance of providing therapy. You can pay in advance for your arranged appointment or for a block of sessions, as agreed with your therapist, to secure a regular appointment time. We recommend paying for no more than four sessions in advance.

All payments will be due at least one week before each counselling session, to secure the appointment. A specific appointment is not guaranteed until payment is received.

Payment can be made by debit or credit card either through our website, in person or over the phone.

Prices are as set out on our website and are non-negotiable. The price will be confirmed as part of the initial therapy agreement and will not be varied during that period, regardless of changes to the published price. Where further sessions are agreed following a completed course of therapy, these will be charged at the current published price. 

A therapy session is 50 minutes in duration.

If you arrive late to your appointment, you will only be provided with the remaining time allocate for that session and still charged for the full duration.

Re-scheduling or cancelling your therapy

To reschedule, or cancel your appointment, you must give us at least 24 hours’ notice. However, if you should know in advance of this timescale, please let us know with as much notice as possible. Where you decide to cancel and not reschedule, you must inform us with more than 24 hours’ notice to receive a refund.

Any appointments cancelled or re-arranged with less than 24 hours’ notice, or where you did not attend (DNA) for any reason, will forfeit your fee and this will not be refunded.

In the event of being unable to travel to a session for any reason (e.g., extreme weather conditions etc.), to avoid cancellation and for continuity of your therapy, we can offer to conduct the session via telephone or on-line (via Teams/Zoom).

In the event of your therapist being unable to attend the appointment for any reason, we will notify you at the earliest opportunity and re-schedule the appointment on your therapists’ return.

Thank you for using the Realise Therapy Service.